Frequently asked questions
Quick answers about working with TurvaTek Global.
What services does TurvaTek Global provide?
We provide IT support, network support, data centre support, end user support, IT site deployment, racking, stacking and cabling, and IT asset removal with safe disposal, delivered on site by qualified engineers worldwide.
Where do you provide on-site IT support?
TurvaTek Global is based in Tampere, Finland and delivers on-site IT field services across Finland, the Nordics, Europe and worldwide through a network of more than 1,500 engineers.
Can I get a dedicated full-time engineer?
Yes. We offer both on-demand dispatch for single jobs and dedicated full-time engineers assigned to your project or sites, with the qualifications and tools needed.
How are projects supervised?
Our own remote IT support team supervises every project, coordinating engineers, tracking progress and keeping you informed until the job is closed.
Do you handle secure disposal of old IT equipment?
Yes. We remove, decommission and safely dispose of retired IT assets, with documentation on request.
Do you work with MSPs and IT companies?
Yes. We supply qualified L1, L2 and L3 field engineers to managed service providers and IT companies under B2B contracts, on a dispatch, dedicated or full-time basis.
What is SLA4?
SLA4 means a support engineer on site within 4 hours. We confirm availability for your location and scope when you send the job.
Do you offer Wi-Fi site surveys and EUC support?
Yes. We carry out Ekahau Wi-Fi site surveys and installation in Europe, the Nordics and APAC, and end user computing (EUC) and desktop support in Finland, the Nordics and across Europe.
How do I request an engineer?
Use the contact form, email helpdesk@turvatek.com, or call or WhatsApp +358 41 3256230 with your location, scope and timing.