On-site field engineers for MSPs across Europe
TurvaTek Global is a Finland-based IT support company that supplies qualified, fully equipped engineers to managed service providers (MSPs) and IT companies. When your customer needs hands on site in any European city, we send the right engineer and supervise the job from our own remote IT support team.
Three ways to work with us
- On-site dispatch for single tickets and short jobs.
- Dedicated engineers assigned to your project or customer sites.
- Full-time engineers for long-term contracts and recurring site work.
- We contract on a B2B basis and act as your third-party resourcing partner.
SLA4 dispatch
- SLA4 means a support engineer on site within 4 hours.
- Ask for SLA4 when you send the job details; we confirm availability for the location and scope.
Engineers at the level you need
- L1 engineers for hands-on tasks, deployments and smart hands.
- L2 and L3 engineers where the job calls for deeper troubleshooting.
- Engineers arrive with the qualifications and the tools for the task.
Services we deliver for your customers
- End user computing (EUC) and desktop support
- Network support, LAN, WAN and Wi-Fi installation
- Data centre support and smart hands
- IMACD, office moves and IT equipment roll-outs
- IT asset removal and safe disposal
Why MSPs and IT companies choose us
- We rely on our own resources and put customer service first.
- EU-based and aligned with major support and service SOPs and policies.
- Our in-house remote IT support team supervises projects and keeps you updated.
- Helpdesk available 24/7: helpdesk@turvatek.com.
Frequently asked questions
Quick answers about this service.
What does an MSP field engineer partner do?
We provide the on-site engineers that an MSP does not keep in every country or city. You raise the job, we dispatch or dedicate a qualified engineer, and our remote team supervises delivery until the job is closed and documented.
What is SLA4?
SLA4 means a support engineer on site within 4 hours. We confirm availability for your location and scope when you send the job.
Which countries do you cover in Europe?
We support cities and countries across Europe and APAC. Send us the site location and scope and we will confirm availability.
Can we get a dedicated or full-time engineer?
Yes. Besides on-demand dispatch we offer dedicated engineers for projects and full-time engineers for long-term needs.
How do we start?
Email sales@turvatek.com with location, scope and timing, or call +358 41 3256230. We reply promptly with options.
Need an engineer on site?
Tell us the location, scope and timing. We will arrange a qualified engineer.